Wouldn’t it be great if every expert could answer every question without ever having to refer you to the call center? Unfortunately, that’s not always the case. So for those times. when it’s absolutely necessary for you to talk to the company, we’ve introduced a new feature called callbacks that should make it a bit [...] Read more – ‘Introducing Call Center Callbacks’.
The team at Directly compiled some of the top questions asked and viewed most often for AT&T, Bank of America, Comcast, DirecTV, Dish, Southwest, Sprint, T-Mobile and Verizon?. The most interesting finding? 23% of the questions were about refunds and rebates, where companies can clearly do a better job explaining these policies and procedures. Have [...] Read more – ‘Top 3 Questions for AT&T, Comcast, DirecTV and Others!’.
Tonight, I’ll be demoing Directly – together with co-founders Jeff and Jean - at SF New Tech, the popular monthly event show-and-tell new technology. A big thank you to Myles Weissleder and Greg Viloria for the invitation and the prep work. This demo marks an important milestone for Directly. We’ve been commercially launched for five [...] Read more – ‘Let’s Talk: Tonight at SF New Tech’.